At Ola we want you to love your pieces, but if something isn't quite right, we make returns easy.

The basics

If the fit, size, colour or style isn’t quite right, eligible items can be returned within 30 days of delivery for store credit.

Store credit has no expiry date, so you can use it whenever you’re ready.

How to return

1. Head to our Returns Portal
2. Submit your return request
3. Send your items back
4. Once approved, your store credit will be issued via email

Return postage is paid by the customer. Please allow up to five business days for processing once your return reaches us.

Refunds are not offered for standard returns, including fit, sizing, colour, style or personal preference.

Return conditions

Items must be:

• unworn, unwashed and unused
• in their original condition
• free from makeup, tan, perfume, pet hair or signs of wear
• returned with original packaging and tags, where provided.

All returns are inspected before approval.

Underwear and accessories

For hygiene reasons, underwear must remain unworn and unopened.

Ordered multiple pairs? We recommend opening one first before opening the rest. Any unopened pairs can be returned if they meet the conditions above.

Accessories such as nipple covers are not eligible for returns unless faulty.

Sale items

Final Sale items, free gifts, promotional items and orders with a discount of 40% or more cannot be returned.

This does not apply where an item is faulty or your rights under Australian Consumer Law apply.

Faulty or incorrect items

Received something faulty, damaged or incorrect? Email orders@olathelabel.com.au with your order number and photos of the issue, and we’ll sort it.

We may need to assess the item before confirming the outcome. Depending on the issue, this may include a repair, replacement or refund in accordance with Australian Consumer Law.

If an item is confirmed as faulty or incorrect, we’ll cover any reasonable return postage costs.

Nothing in this policy limits your rights under Australian Consumer Law.

Returns that don’t meet our conditions

If an item sent back as a standard return is worn, washed, dirty, marked, opened when it must remain unopened, or otherwise outside our return conditions, the return will be declined.

We’ll contact you by email and give you 14 days to arrange and pay for the item to be sent back to you. If we don’t receive a response and payment within that time, the item may be donated where suitable or otherwise disposed of.

If you believe an item is faulty, please contact us before sending it back.

Questions?

Email us at orders@olathelabel.com.au and we’ll help you out.