Easy Returns - Ola Confidence Guarantee!
Hey, gorgeous! Welcome to Ola, where your confidence and comfort are our top priorities. Say hello to our Ola Confidence Guarantee, your golden ticket to a seamless and easy shopping experience. We've sprinkled a touch of magic into our returns policy, so you can shop with ease and embrace that fabulous feeling. By shopping with us, you're agreeing to this policy.
Our Promise
At Ola, we’re committed to delivering high-quality, ultra-comfy products.
Our Confidence Guarantee ensures you feel great about your choices. ✨
Not Quite the Right Fit?
Try them on, and if they’re not perfect, return them in their original condition with packaging and if included swing tags attached. Head over to our online returns portal, once we receive your return, we’ll issue your store credit.
If you're new to Ola and ordered a bundle pack, try one & wear one pair first. If it doesn’t make you happy, we’ll accept the unworn pairs from the bundle. Don't forget to rock your own undies under your Ola when test-driving our gear for returns.
Easy-Breezy Returns
No stress, no fuss – just easy returns. Use our online returns portal for simple steps to follow, and we'll handle the rest. Returns are for store credit only and must be made within 30 days of your purchase. We’ll check the returned items, and if they’re in original condition, you’ll get a store credit via email. Allow up to 5 business days for processing. If the return doesn’t meet our standards, we’ll let you know, and you’ll need to cover the cost to send it back to you. Please note during sales periods returns may take longer to process as we are all hands on deck dispatching orders.
Customers are responsible for return shipping costs. We recommend using a traceable delivery method with a signature, as we’re not responsible for any lost items during transit. Due to our fast-moving stock, we can’t offer direct exchanges, but your store credit gives you the flexibility to purchase whatever you like, whenever you like - no expiry!
What If You Get a Rare Damaged Item?
If you receive a rare faulty item, we’ll sort it out ASAP.
Email us with photo's of the fault at orders@olathelabel.com.au.
Sharing is Caring, But Not with Underwear
To maintain top-notch hygiene standards, we can’t accept returns for worn pairs. It’s nothing personal – no one wants to share underwear!
Sizing Help: Because We Want You to Nail It!
Ola is super true to size, so choose your regular size. For more details, check out our size guide on each product.
Still Not Sure? Check Out the Reviews!
If you’re not 100% convinced, read the reviews about Ola. Still have questions? Email us at orders@olathelabel.com.au – We’re here to help!
Here to Elevate Your Experience
We’re confident you’ll love your Ola. If you have any questions or concerns, drop us an email at orders@olathelabel.com.au. Enjoy worry-free shopping with Ola! 🌟👙