Easy Returns - Ola Confidence Guarantee!
Hey, gorgeous! Welcome to Ola, where your confidence and comfort are our top priorities. Say hello to our Ola Confidence Guarantee, your golden ticket to a seamless and easy shopping experience. We've sprinkled a touch of magic into our returns policy, so you can shop with ease and embrace that fabulous feeling. By shopping with us, you're agreeing to this policy.
Our Promise
At Ola, we're all about delivering high-quality, oh-so-comfy products. Our Confidence Guarantee is here to ensure you feel 100% about your choices.
Not Quite the right fit? We've got you!
Try them on and if they're not perfect, return them in their original condition with packaging & swing tags attached.
If you need to return head over to our online returns portal, and once we get your return, we'll give you your store credit. Use that credit to grab a different size or style. And for those jumping into the Ola experience for the first time, here's a tip: if you ordered a bundle pack, trying out one pair is the way to go. If it doesn't make you do the happy dance, we're more than happy to accept the unopened pairs from the bundle.
Easy-Breezy Returns
No stress, no fuss – just easy returns. Our online returns portal is your one-stop destination for returns made simple. Follow the steps, and we'll handle the rest because your peace of mind matters. Returns are for store credit only and must be made via our online returns portal and received within 30 days of your original purchase.
Once your return is with us, we'll give it a quick quality check to ensure it's in the original condition. Once it gets the thumbs-up, you'll receive a store credit via email, covering the purchase price. Our team are kinda magic, but give us up to 5 business days to process. If for some reason your return isn't quite up to our standard, we'll give you a nudge, and the cost of bringing it back home will be on your side.
The shipping cost of the return is at the customers expense & we recommend using a traceable delivery method with a signature, as we're not responsible for any vanishing acts during transit.
Due to the fast moving nature of our stock we are unable to offer direct exchanges but we know you'll make great use of your store credit!
What If You Get a Rare Damaged Item?
If by any chance, you receive a rare faulty item, we're here to sort it out ASAP. Shoot us an email at orders@olathelabel.com.au
Sharing is Caring, But not with underwear
We're serious about maintaining top-notch hygiene standards. Don't worry; it's not personal – I’m sure we can all agree no one wants to be sharing underwear, which is why we can't accept returns for the pair that you've tried on.
Sizing Help: Because We Want You to Nail It!
Got sizing concerns? We've got your back (and your front, too!).
Ola is super true to size, so we always suggest choosing your regular size. But for those of you who like a little more detail, you can view our size guide here.
Still Not Sure? Check Out the Tea!
In case you're not 100% convinced that Ola is your go-to, comfiest, most incredible underwear, you can dive into all the reviews about Ola. Still have questions? Email us at orders@olathelabel.com.au – We're here to help and happy to chat your worries away!
Here to Elevate Your Experience
We're absolutely certain you'll fall head over heels for your Ola. But hey, if you've got any concerns or questions dancing around in your mind, just drop us an email at orders@olathelabel.com.au 🌟👙
Enjoy Worry-Free Shopping with Ola!
Please note all free gifts, special promotions such as buy one get one etc. and orders marked final sale are not eligible for return.