Hey, gorgeous! Welcome to Ola, where your confidence and comfort are our top priorities. Say hello to our Ola Confidence Guarantee, your golden ticket to a seamless and easy shopping experience. We've sprinkled a touch of magic into our returns policy, so you can shop with ease and embrace that fabulous feeling. By shopping with us, you're agreeing to this policy.
At Ola, we're all about delivering high-quality, oh-so-comfy products that make you radiate confidence. We are so unique and we get it – that's why our Confidence Guarantee is here to ensure you feel 100% amazing about your choices.
Not Quiet the right fit? We've got you!
For Crops and Bodysuits, try them on and if they're not perfect, return them in their original condition with packaging. For underwear, unopened pairs can be returned the same way.
Use our online returns portal, and once we get your return, we'll give you store credit. Use that credit to grab a different size or style. And for those diving into the Ola experience for the first time, here's a tip: if you ordered a bundle pack, trying out one pair is the way to go. If it doesn't make you do the happy dance, we're more than happy to accept the unopened pairs from the bundle.
No stress, no fuss – just easy returns. Our online returns portal is your one-stop destination for returns made simple. Follow the steps, and we'll handle the rest because your peace of mind matters. Returns must be made via our online returns portal and received within 30 days of your original purchase.
Once your return is with us, we'll give it a quick quality check to ensure it's in the original condition. Once it gets the thumbs-up, you'll receive a store credit via email, covering the purchase price. Our team is kind of magic, but give us up to 5 business days to process. If for some reason your return isn't quite up to our standards, we'll give you a nudge, and the cost of bringing it back home will be on your side.
The shipping cost of the return is at the customers expense & we recommend using a traceable delivery method with a signature, as we're not responsible for any vanishing acts during transit.
Due to the fast moving nature of our stock we are unable to offer direct exchanges but we know you'll make great use of your store credit!
What If You Get a Rare Damaged Item?
If by any chance, you receive a rare faulty item, we're here to sort it out ASAP. Shoot us an email at email@example.com, and we'll replace it quicker than you can say "cosy comfort."
Sharing is Caring, But not with underwear
We're serious about maintaining top-notch hygiene standards. Don't worry; it's not personal – I’m sure we can all agree no one wants to be sharing underwear, which is why we can't accept returns for the pair that you've tried on.
Sizing Help: Because We Want You to Nail It!
Got sizing concerns? We've got your back (and your front, too!).
Ola is super true to size, so we always suggest choosing your regular size, no admin work, no headaches – just the perfect fit for you. But for those of you who like a little more detail, you can view our size guide here.
Still Not Sure? Check Out the Goss!
In case you're not 100% convinced that Ola is your go-to, comfiest, most incredible underwear, you can dive into all the reviews and goss about Ola Underwear. Still have questions? Email us at firstname.lastname@example.org – We're here to help and happy to chat your worries away!
Here to Elevate Your Experience
We're absolutely certain you'll fall head over heels for your Ola Underwear. But hey, if you've got any concerns or questions dancing around in your mind, just drop us an email at email@example.com. Your confidence and satisfaction matter to us, and we're committed to making your Ola experience exceptional. 🌟👙
Enjoy Worry-Free Shopping with Ola!
Please note all free gifts, special promotions such as buy one get one etc. and orders marked final sale are not eligible for return.